Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your login secure. Everything here explains what we store, why we store it, and how you can ask us to change or remove it.

Account data protectionPayment record handlingContact rights explainedRetention policyCookie use outlined
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jjlive How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to see what data we hold, need to update your account details, or want to request deletion, our support team is ready to help. We handle every data request seriously and respond as quickly as we can once we verify your identity.

Team online

Live chat

Open the chat icon in the account panel and tell our team what you need. We can pull up your records, explain what we store, and help you request changes or access to your data right there in the conversation.

Email support

Send your privacy question or data request to our support email from the address registered to your account. Include your username so we can verify it is you, then explain what you need and we will respond with the next steps.

Account settings

Log into your jjlive account and open the settings panel to review your contact details, payment history, and active sessions. You can update your email, mobile number, and password there, and request account closure if you want to leave the platform.

DATA PRACTICE

How We Protect and Use Your Information

We built our account system to keep your data secure and give you control over what we store. Every payment through bKash, Nagad or Rocket is encrypted in transit, your login sessions are time-limited, and we log access attempts so we can spot unusual activity. You decide what happens to your account.

What we collect We store your mobile number, email, username, transaction amounts and timestamps, IP addresses, device type, and the messages you send to support. We need these to run your account, process deposits and withdrawals, verify your identity, and respond when you ask for help.
Why we use cookies Cookies keep you logged in between sessions, remember your language choice, and let us see which pages get the most traffic so we can improve the layout. You can turn cookies off in your browser, but some features like staying logged in will not work without them.
Who sees your data Your personal information stays with jjlive and the payment provider you chose for deposits and withdrawals. We do not sell your data, send it to advertisers, or share it with third parties except where local law requires disclosure or we need to prevent fraud and account abuse.
Your rights You can ask us to show you what data we hold, correct something that is wrong, restrict how we use it, or delete your account and all associated records. Contact our support team with your request, confirm your identity, and we will walk you through the process and timelines.

Privacy Policy Questions

We collect your mobile number, email address, username, password hash, device identifiers, IP address, and the details you provide during registration. We need these to verify your identity, secure your login, process payments, and contact you if there is an issue with your account.

Every payment transaction is encrypted in transit using secure protocols. We store transaction amounts, timestamps and status logs on our servers, and your payment provider keeps the sensitive wallet details. We do not see your bKash, Nagad or Rocket PIN or full account credentials.

Yes. Contact our support team through live chat or email, confirm your identity by providing your registered username and mobile number, and we will prepare a report of your account data, transaction history, and stored communications within a reasonable timeframe and send it to your registered email.

We retain your account records for as long as your account is active and for a period afterward to meet legal obligations, resolve disputes, and prevent fraud. If you want us to delete your data sooner, submit a deletion request through support and we will process it once we verify no outstanding issues remain.

We share data only when necessary to complete a payment through your chosen provider, comply with legal requests in eligible regions, or protect the platform from fraud and abuse. We do not sell your information to advertisers, data brokers, or marketing companies, and we do not share it for promotional purposes.

Log into your account and open the settings panel to update your mobile number, email address, or password. If you want to request deletion of your entire account and all associated data, contact our support team, confirm your identity, and we will guide you through the closure and deletion process.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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